Return Policy
If
it is desired to make a return, please email info@touringtechusa.com
with details and reason to request approval for the return. Upon
approval, a return authorization (RA) number will be issued. Upon
receipt of RA number, simply ship the package back to designated warehouse in original condition and in original packaging. Returns
for refunds are subject to a restock fee of 20% or $15.00, whichever is
greater. Restocking fees are not profit for us. They are to cover
processing, overhead and manpower. International Customers: We
not refund duties or taxes charged by your country for importation of
foreign items. Returns
for exchanges or refund will be allowed only within 14 calendar days of
the receipt of your product(s). This will be verified through shipping
(tracking number). Merchandise must be NEW, unused, and in original sellable condition.
Merchandise showing signs of having been installed, modified, mounted,
scratched, painted, or defaced will not be allowed. It's the
responsibility of the customer/installer to verify the correct fitment
and/or vehicle application before installation. Returns/exchanges must be sent prepaid and insured by the customer. An
issued RMA number does not automatically imply a replacement or
refund. All products will be inspected either by us before any refunds/exchanges are issued.
Returned items must be sent back to us within 20 calender days from the
time the RMA is issued. If the item returned to us is found in violation of the above
conditions, it will be the responsibility of the customer to pay for
the shipping of the returned item back to the customer should the claim
be denied.
Refused Shipments
If a customer refuses a shipment, they will forfeit all shipping charges of the item to them times two. Once for the shipping to them, and once for the shipping charges we will be billed for the return of the package. The
item will also be handled as a Return and will automatically be subject
to a restocking fee per our discretion unless other
arrangements have been made in advance. Unclaimed shipments
and returned shipments due to nondelivery are also subject to these
terms.
